The Terms and Conditions listed below apply to the sale and purchase of goods between “you” the consumer and “we”, “us”, “our” being Fauxevermore. These Terms and Conditions do not affect your statutory rights as a consumer.
By ordering any product from Fauxevermore you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
1. Products & Services
1.1 All our products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers and sundries that may not be available. Sometimes colours can vary due to different batches, this is out of our control. Where the colours vary drastically, we shall make every effort for source suitable alternatives accordingly.
1.2 In the event we are unable to supply a product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 9
1.3 All in person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding or event date is booked, we are available for contact by phone and email at any stage to answer any questions and queries you may have. Any additional consultations in person are chargeable to cover time and travel.
2. Pricing & Payment
2.1 The prices listed within our service proposal will remain valid for 14 days from the date sent to you. Prices in the proposal should be taken as a guide. Should the ingredients or components for the intended final design of the product or service rise significantly we shall notify you as soon as reasonably possible and pass this cost on to you.
2.2 The final invoice for your wedding or event flowers will be issued to you after your order has been confirmed. Items will only be made and dispatched when full payment has been received and cleared. In event of payments by instalments, a 50% non-refundable payment shall be required to secure your booking. Full payment must be received no later than 8 weeks prior to your wedding / event day. Failure to do so may lead to your flowers not being delivered in time for your wedding / event.
2.3 All orders are placed via PayPal or equivalent invoicing system. You shall be sent an email for approval. Please ensure that you check all details thoroughly as making payment will constitute confirmation that all details on the invoice are correct. Orders are only secure once a payment has been received. The payment, whether in full or by deposit must be made within 7 days of the invoice date.
2.4 We reserve the right to cancel any order if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
2.5 Once your flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by you only. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however try to make small changes where possible to accommodate your needs.
3. Delivery
3.1 Upon receipt of full payment of your wedding / event flowers a delivery date shall be arranged, which is mutually convenient to all parties. The flowers shall either be delivered personally, via Royal Mail or courier service.
3.2 For items purchased from our online store we will endeavour to dispatch your items within 7-10 working days (excluding weekends & public holidays) of receipt and completion of your order, however delays are occasionally inevitable due to unforeseen factors.
3.3 Delivery times are approximate and we are not responsible for any consequential losses you may incur if the postal service does not deliver within that period for any reason. We do not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.
3.4 Where items are sent by recorded delivery, unless stated otherwise, a signature is required. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
3.5 Postage costs will vary according to size, weight and location. You may also choose to pay an additional charge for special delivery. If this is the case please contact us for pricing.
3.6 If you have not received your item within 7 working days of completion of your order, e-mail us so we can look into the matter. In the event that the post office has attempted to deliver the item but it has not been collected from sorting office or if we have had an item returned back to us due to non-communication on your part, you will be responsible for additional shipping costs.
3.7 In the unlikely event that your parcel has been delayed please allow 15 workings days from the date your order was dispatched before any replacement can be sent. This is due to the fact that royal mail stipulates that they do not consider an item lost until 15 working days has passed.
3.8 Please ensure that the packaging of your goods is checked BEFORE signing the delivery. If you have received a package that is damaged, you must sign the delivery note as “damaged”.
4. Wedding / Event Set Up & Delivery
4.1 We will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up.
4.2 Before placing or confirming your order for a product or service, please ensure that you have provided the full address, telephone details and email address, including accurate postcode of the venue or agreed recipient so that we can notify you in the event that any delivery problems are encountered.
4.3 Your flowers will be delivered or set up at a time previously agreed. If for any reason we are not able to meet the delivery or set up time, you will be notified as soon as reasonably possible.
4.4 It is agreed that we shall be the sole provider of faux floral arrangements and faux foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of faux floral décor for your wedding / event. This is non-negotiable.
4.5 Delivery & Set up costs shall be calculated based on mileage and time taken
5. Returns & Cancellations
5.1 Items purchased via our online store can be returned within 14 days of receipt of the item for a full refund of the cost of the item excluding delivery costs. Please note that refunds will only be given where items are returned in original unused condition, intact and in suitable packaging. All parcels should be returned by special delivery and shall be at the Buyer’s risk until the item has been signed as received by us. No refunds will be given for items made to order, items returned after 14 days, hair accessories or items lost/stolen in transit.
5.2 If you wish to cancel your order from our online shop, you must advise us by email as soon as reasonably possible. Orders placed via our online shop shall be refunded in full if the order is cancelled before the item has been dispatched and the work has not started. If an order is cancelled prior to dispatch and work has started, 40% of the amount paid shall be refunded. All parcels are sent back at your own risk and at your own cost. We would advise using special delivery as this parcel is not our responsibility until we sign for
5.3 As per term 2.2, we must receive full payment 8 weeks before the wedding / event. If you cancel your booking after we have received payment from you, the following will apply:
- 9 months or more before the wedding / event date: 50% part payment is retained, no further payment required
- 6 months to up to 9 months before the wedding / event date: 50% part payment retained, and 50% of final amount payable
- 3 months upto 6 months before the wedding / event date: 50% part payment retained, and 75% of final amount payable
- 12 weeks before the wedding / event date: full amount payable.
5.4 Further to term 2.2, should you wish postpone your wedding or event to a later date then your 50% part payment shall be transferred to your new booking, subject to date availability. 50% of your remaining balance shall be due upon date transfer with the remainder to be paid no later than 8 weeks before your new date. In the event that your new date is not available then your request to postpone shall be treated as a cancellation in accordance with term 5.3.
6. Privacy
6.1 We recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Cookie policy which explains what personal information we collect.
6.2 Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Cookie policy in its entirety.
7. Workshops
7.1 All payments made for a workshop is non-refundable as items would need to be purchased for each person attending. In the unlikely event that we are unable to hold the workshop on the date specified we would arrange an alternative date and time to hold the event.
8. Hire
8.1 At all times during your event the hired items remain our property. Unless expressly agreed, all items are for indoor hire only.
8.2 By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire, from acceptance or pick up of the items until you return the items or they are accepted back by us.
8.3 Unless specifically arranged at the time of booking, all standard hires are based on a total of three days. Extended hire will be charged at 10% of the hire value for each additional day past the above three days and can be arranged upon booking.
8.4 It is important that all hired items are returned on time as the items may be required for another hire booking. If any items are not returned in the agreed time and we have not made an arrangement with you, you will be charged 50% of the three day hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking, including any delivery charges applicable. If items fail to be returned after an extended period of time (deemed so at our discretion), you will be liable for the full replacement value of the item. The cost of returning the items are to be paid by you and is not included in the hire cost. Items must be returned by signed service.
8.5 Upon pick up / delivery items shall be checked and you will be required to sign a delivery / pick up statement agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed.
8.6 If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
8.7 In the event that hire items are not returned in satisfactory condition or are damaged or has missing pieces, you will be liable for the cost of replacement of the item.
8.8 We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.
8.9 As we are unable to offer the hired items to another client for the duration of your hire period it is necessary to include a cancellation fee depending upon when the cancellation of the hired items occurs. This will be a percentage of the total paid at the cancellation date.
- Over 1 year before your event date – 25% to total hire cost paid
- 6 months to 1 year before your event date – 50% of total hire cost paid
- 3 months to 6 months before your event date – 75% of total hire cost paid
- Up to 12 weeks before your event date – 100% of your total hire paid.
8.10 In the event of extreme weather or road conditions which result in us being unable to safely deliver or collect the hire goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable to for any losses or costs to you that may arise as a result.
8.11 We reserve the right to cancel in extreme circumstances that make your hire unviable for us, up to and including the day of your hire. We are the ruling party on deciding if the hire is unviable and we will not be liable for any compensation or additional costs you may incur as a result of our cancellation; however, a full refund will be issued.
9. Disclaimer – Ill health, acts of god or adverse weather conditions
9.1 Whilst we agree to use our reasonable endeavours to ensure that our Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health, pandemic, epidemic, government-controlled restrictions and adverse weather conditions may affect our ability to deliver our product or service.
9.2 However, in cases of adverse weather we will remain in contact with you in the lead up to the event. We have contingency plans for such occasions of sudden ill health. If Adeela of Fauxevermore is unable to personally complete or deliver your event, then we will endeavour for it to be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility or Acts of God, sudden ill health, pandemic, epidemic, government-controlled restrictions and or adverse weather conditions and if we are prevented from providing the service or product as agreed, then we shall retain the 50% part payment and refund the remaining amount paid.
10. MISCELLANEOUS
10.1 All images, photographs, pictures and text used on any website owned by Fauxevermore are subject to copyright law and owned in full. Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.
10.2 All items are brand new and as they are handmade slight variations may occur.
10.3 All efforts have been made to represent our items accurately in our photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and we cannot be held accountable for this. Every care is taken to provide the items as you expect them. If you are uncertain of the colour please contact us to arrange for the purchase of a sample
10.4 Please note some items contain small parts and can be a choking hazard, children of all ages should be supervised at all times, we cannot be held responsible for any accidents that may occur where children are not properly supervised.
10.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on the part of us.
10.6 If any details on your invoice or booking form are incorrect then please let us know immediately via email so that they can be rectified. We will not be held responsible for any duties that are not carried out due to incorrect information on the invoice or booking form.
10.7 We reserve the right to supplement and amend our Terms and Conditions from time to time and shall inform you accordingly. If you do not sign and return a copy of these Terms and Conditions; by the act of making payment in part or full, you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.
10.8 Additionally, we reserve the right to suspend, restrict or terminate our products or services for any reason at any time.
10.9 Except as expressly provided in this Agreement, no variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
I confirm that I have read and understood the terms and conditions above.
Signed:
Dated: