The Terms and Conditions listed below apply to the sale and purchase of goods between “you” the consumer and “we”, “us” Fauxevermore These Terms and Conditions do not affect your statutory rights as a consumer.
By ordering any product from Fauxevermore you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
1. Orders
All orders are placed via PayPal whereby you shall be sent an email for approval. Please ensure that you check all details thoroughly as making payment will constitute confirmation that all details on the invoice are correct. Orders are only secure once a payment has been received. The payment, whether in full or by deposit must be made within 7 days of the invoice date.
2. Pricing & Payment
All prices shown are excluding delivery charges. Items will only be made and dispatched when full payment has been received and cleared. In event of payments by instalments, a 50% non refundable payment shall be required to secure your booking. Full payment must be received no later than 8 weeks prior to your wedding day. Failure to do so may lead to your flowers not being delivered in time for your wedding day.
3. Stock Availability
We will do our utmost to ensure that we have stock of all products in our gallery. In the event that the same flower cannot be restocked we shall replace it with a flower that we deem to be a suitable replacement.
4. Delivery
Upon receipt of full payment of your wedding / event flowers a delivery date shall be arranged which is mutually convenient to all parties. The flowers shall either be delivered personally or via Royal Mail or courier service.
For items purchased from our online store we will endeavour to dispatch your items within 7-10 working days (excluding weekends & public holidays) of receipt and completion of your order, however delays are occasionally inevitable due to unforeseen factors.
Delivery times are approximate and we are not responsible for any consequential losses you may incur if the postal service does not deliver within that period for any reason. We do not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.
All items are sent by recorded delivery, unless stated otherwise, and therefore a signature is required. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
Postage costs will vary according to size, weight and location. You may also choose to pay an additional charge for special delivery. If this is the case please contact us for pricing.
If you have not received your item within 7 working days of completion of your order, e-mail us so we can look into the matter. In the event that the post office has attempted to deliver the item but it has not been collected from sorting office or if we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
In the unlikely event that your parcel has been delayed please allow 15 workings days from the date your order was dispatched before any replacement can be sent. This is due to the fact that royal mail stipulates that they do not consider an item lost until 15 working days has passed.
Please ensure that the packaging of your goods is checked BEFORE signing the delivery. If you have received a package that is damaged, you must sign the delivery note as “damaged”.
5. Returns
Items purchased can be returned within 14 days of receipt of the item for a full refund of the cost of the item excluding delivery costs. Please note that refunds will only be given where items are returned in original unused condition, intact and in suitable packaging. All parcels should be returned by special delivery and shall be at the Buyer’s risk until the item has been signed as received by us. No refunds will be given for items made to order, items returned after 14 days or items lost/stolen in transit.
If you wish to cancel your order you must advise us by email. Orders placed via our online shop shall be refunded in full if the order is cancelled before the item has been dispatched.
For all orders, made via our interest free payment scheme, that are cancelled prior to dispatch and no work has yet commenced, the 50% non refundable payment shall be retained and the balance shall be refunded. In the event that an order is cancelled prior to dispatch and work has started, 40% of the amount paid shall be refunded. All parcels are sent back at your own risk and at your own cost. We would advise using special delivery as this parcel is not our responsibility until we sign for it. This does not affect your statutory rights.
6. Privacy
We recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Cookie policy which explains what personal information we collect.
Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Cookie policy in its entirety.
7. Workshops
All payments made for a workshop is non refundable as items would need to be purchased for each person attending. In the unlikely event that we are unable to hold the workshop on the date specified we would arrange an alternative date and time to hold the event.
8. Hire
At all times during your event the hired items remain the property of Fauxevermore. Unless expressly agreed, all items are for indoor hire only.
By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire, from acceptance or pick up of the items until you return the items or they are accepted back by us.
Unless specifically arranged at the time of booking, all standard hires are based on a total of three days. Extended hire will be charged at 10% of the hire value for each additional day past the above three days and can be arranged upon booking.
It is important that all hired items are returned on time as the items may be required for another hire booking. If any items are not returned in the agreed time and we have not made an arrangement with you, you will be charged 50% of the three day hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking, including any delivery charges applicable. If items fail to be returned after an extended period of time (deemed so at our discretion), you will be liable for the full replacement value of the item.
Upon pick up / delivery items shall be checked and you will be required to sign a delivery / pick up statement agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed.
If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
In the event that hire items are not returned in satisfactory condition or are damaged or has missing pieces, you will be liable for the cost of replacement of the item.
We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.
As we are unable to offer the hired items to another client for the duration of your hire period it is necessary to include a cancellation fee depending upon when the cancellation of the hired items occurs. This will be a percentage of the total paid at the cancellation date.
Over 1 year before your event date – 25% to total hire cost paid
6 months to 1 year before your event date – 50% of total hire cost paid
2 months to 6 months before your event date – 75% of total hire cost paid
8 weeks before your event date – 100% of your total hire paid.
In the event of extreme weather or road conditions which result in us being unable to safely deliver or collect the hire goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable to for any losses or costs to you that may arise as a result.
We reserve the right to cancel in extreme circumstances that make your hire unviable for us, up to and including the day of your hire. We are the ruling party on deciding if the hire is unviable and we will not be liable for any compensation or additional costs you may incur as a result of our cancellation, however a full refund will be issued.
9. Miscellaneous
All images, photographs, pictures and text used on any website owned by Fauxevermore are subject to copyright law and owned in full. Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.
All items are brand new and as they are handmade slight variations may occur.
All efforts have been made to represent our items accurately in our photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and we cannot be held accountable for this. Every care is taken to provide the items as you expect them. If you are uncertain of the colour please contact us to arrange for the purchase of a sample
Please note some items contain small parts and can be a choking hazard, children of all ages should be supervised at all times, we cannot be held responsible for any accidents that may occur where children are not properly supervised.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on the part of us.
If any details on your invoice or booking form are incorrect then please let us know immediately via email so that they can be rectified. We will not be held responsible for any duties that are not carried out due to incorrect information on the invoice or booking form.
I confirm that I have read and understood the terms and conditions above.
Signed:
Dated: